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left by pet owners just
EasternAir went above and beyond to ensure safe and efficient travel for our cats during a difficult period during the Coronavirus pandemic. Their team was on hand to offer support and answer questions 100% of the time. Our pets arrived at their destination happy and relaxed
I cannot praise this company enough!! We flew our dogs from Miami to Heathrow and from start to finish they were professional, attentive and made us feel totally at ease. Ryan kept us updated at every stage and they treated our dogs with the care and compassion they would their own. Our dogs were relaxed and happy when they were dropped back to us, we literally could not have chosen a better company! Thank you!!!.
Ryan Bole was very helpful every step of the way! She coordinated the travel of my pets from Hawaii to Virginia. With the current crisis going on with COVID-19, she ensured that everything was according to plan, and when last minute cancellations came through, she made my family feel assured that everything was okay. This by far has been worth every penny!
Shipping the pets during a pandemic was no smooth process as you might imagine, there were a number of problems, none of which were foreseeable. However Eastern Air Cargo remained calm and worked through it all, we go there in the end! Everyone we dealt with was kind and professional, they seemed to understand that putting your pets on a plane is a big worry for most owners. Our pets arrived safe and sound and I’d definitely recommend! It’s also worth mentioning that they were significantly more affordable than some other companies I was quoted for.
I was absolutely terrified at the idea of shipping my husky inside a kennel in an intercontinental flight over 3 countries and 3 days, but my fears stopped the day he left, when I received the first of many pictures and I knew he was fine. My family and I could not believe how he arrived in such a good mood, as if nothing happened. He was not stressed, he was not whining, he was not acting weird in any way. He was as normal as if we had never been separated. All the staff I interacted with (either on the phone or in person) was really nice. They actually really love animals. I thought the service was extremely expensive, but it was also impeccable: you really get what you pay for!
Sarah Whittington was really professional throughout and went the extra mile to make sure everything went smoothly. Particularly grateful for the way she worked directly with my vet to ensure the paperwork was correct.
I transported my kitty from Md to An.I couldn't be more pleased with the service. Easternair really cares about your pets.Everything went smoothly and was handled with great care and professionalism.My kitty wasn't the least bit stressed and was well cared for.I can't thank Brett and Ryan enough for everything.Ryan is very sweet.I was kept informed of everything through the whole process.A big thumbs up to Easternair and staff
Thank you, thank you, thank you! I cannot tell you how much I appreciate your help in getting my dog from Kansas to Hawaii! COVID-19 has caused so many flight restrictions and cancellations but military families still need to take their furry babies with them when they move. While my military friends were scrambling to drive across the country to take their dogs to different airports, I was able to relax and let EasternAir Cargo do the work for me. Due to weather restrictions and flight cancellations, it took pet transporters at 3 locations to receive my dog and get her to the next step of her journey. My coordinator, Ryan, worked tirelessly to make sure that every step of my dog’s 3-day travel went well and she kept me updated with pictures. I highly recommend EasternAir Cargo and will definitely use them again!